The following pertains to warranties provided by Arctic camper Pty Ltd (Arctic

Campers). Please carefully review this information. For any queries, please contact

Arctic Campers Head Office via email at customerservice@arcticcampers.com.au.

By purchasing an item from Arctic Campers, you agree to all terms and conditions of

the warranty below.

Caravans Limited Warranty

Arctic Campers warrants to the original retail purchaser that this Arctic Campers

product is free from defects in material and workmanship under normal use and

maintenance from the date of retail purchase for the applicable Warranty Period.

This Warranty may not be transferred to any subsequent purchaser of this Arctic

Campers product. Certain components (e.g., wheel bearings) are excluded from

coverage, and other limitations apply, as described in this document. Arctic Campers

will repair or replace, at its discretion, any defective product or part covered by the

Limited Warranty, free of charge at any authorized Arctic Campers outlet using

original OEM Arctic Campers replacement parts, subject to the limitations and

exclusions described below. Arctic Campers does not offer an over-the-counter

exchange program.

Disclaimers, Limitations, and Exclusions:

WARRANTY DISCLAIMER. THIS LIMITED WARRANTY IS THE SOLE EXPRESS WARRANTY

PROVIDED BY ARCTIC CAMPERS AND THERE ARE NO WARRANTIES WHICH EXTEND

BEYOND THE DESCRIPTION ON THE FACE HEREOF, EXCEPT AS MAY BE PROVIDED BY

AUSTRALIAN CONSUMER LAW. THIS WARRANTY IS GIVEN ONLY BY ARCTIC CAMPERS,

AND MAY BE MODIFIED ONLY BY ARCTIC CAMPERS. THIS LIMITED WARRANTY IS THE

FINAL EXPRESSION OF OUR AGREEMENT AND IS A COMPLETE AND EXCLUSIVE

STATEMENT OF THE TERMS OF THAT AGREEMENT. THIS LIMITED WARRANTY GIVES

YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER

AUSTRALIAN CONSUMER LAW.

For hybrid campers,the warranty period is 12 months, except for Arctic Campers’

hybrid campers drawbars and chassis, which are covered by a 5-years structural

warranty for fatigue only.

LIMITED DURATION. ANY WARRANTY THAT MAY BE IMPLIED BY LAW (INCLUDING

ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR USE AND

IMPLIED WARRANTY OF MERCHANTABILITY) IS LIMITED TO THE DURATION OF THE

APPLICABLE WARRANTY PERIOD UNDER THIS LIMITED WARRANTY.CERTAIN OTHER COMPONENTS ARE NOT COVERED. THIS LIMITED WARRANTY DOES

NOT COVER ANY OF THE FOLLOWING: Expendable Parts. This limited warranty

excludes general maintenance parts and items ("Expendable Parts"), including,

without limitation, wheel bearings, bulbs, filters, tires, drainage hoses.

OWNER RESPONSIBILITIES. To maintain your rights under this Limited Warranty, you

must exercise reasonable care and use of the product, including following the

preventative maintenance schedule and storage guidelines. In addition, you must

discontinue use of the product immediately upon any failure or damage and have

the product inspected by an authorized Arctic Campers outlet before further use.

Damages resulting from normal aging, wear and tear, or neglect are not covered.

The limited Warranty does not cover damage other than that resulting from defects

in material or workmanship. The following are NOT considered defects in material or

workmanship and are therefore NOT covered: (a) tires damaged by external

punctures; (b) undercarriage damage from contact with rocks or other structures;

and (c) natural discoloration of materials due to ultraviolet light.

This Limited Warranty does not cover damages, malfunctions, or failures resulting

from abuse or neglect of the product, including any of the following: (a) failure to

provide or perform required maintenance services as prescribed; (b) abuse, neglect,

misuse, modifications, alterations, normal wear, improper servicing, use of

unauthorized attachments, lack of lubrication; (c) damage to stabilizer legs or jockey

wheels due to incorrect operation or failure to raise prior to movement; (d)

tampering with manufacturer-fitted safety devices; (e) removal or damage of air

vents, excessive dirt, abrasives, saltwater, moisture, corrosion, rust, varnish, or any

other adverse reaction due to improper storage procedures; (f) failures due to

improper setup or repair by anyone other than an authorized Arctic Campers outlet

during the warranty period; and (g) continued use of the product after initial

operational problems or failure occur.

Poptop & Annex Limited Warranty

Arctic Campers warrants to the original retail purchaser that this Arctic Campers

product is free from defects in material and workmanship under normal use and

maintenance from the date of retail purchase for the applicable Warranty Period.

This Warranty may not be transferred to any subsequent purchaser of this Arctic

Campers product. Certain components (e.g., zippers) are excluded from coverage,

and other limitations apply, as described in this document. Arctic Campers will repair

or replace, at its discretion, any defective product or part covered by the Limited

Warranty, free of charge at any authorized Arctic Campers outlet using original OEM

Arctic Campers replacement parts, subject to the limitations and exclusions

described below. Arctic Campers does not offer an over-the-counter exchange

program.Disclaimers, Limitations, and Exclusions:

WARRANTY DISCLAIMER. THIS LIMITED WARRANTY IS THE SOLE EXPRESS WARRANTY

PROVIDED BY ARCTIC CAMPERS AND THERE ARE NO WARRANTIES WHICH EXTEND

BEYOND THE DESCRIPTION ON THE FACE HEREOF, EXCEPT AS MAY BE PROVIDED BY

AUSTRALIAN CONSUMER LAW. THIS WARRANTY IS GIVEN ONLY BY ARCTIC CAMPERS,

AND MAY BE MODIFIED ONLY BY ARCTIC CAMPERS. THIS LIMITED WARRANTY IS THE

FINAL EXPRESSION OF OUR AGREEMENT AND IS A COMPLETE AND EXCLUSIVE

STATEMENT OF THE TERMS OF THAT AGREEMENT. THIS LIMITED WARRANTY GIVES

YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER

AUSTRALIAN CONSUMER LAW.

The warranty period for all Canvas products is 12 months from the date of purchase.

LIMITED DURATION. ANY WARRANTY THAT MAY BE IMPLIED BY LAW (INCLUDING

ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR USE AND

IMPLIED WARRANTY OF MERCHANTABILITY) IS LIMITED TO THE DURATION OF THE

APPLICABLE WARRANTY PERIOD UNDER THIS LIMITED WARRANTY.

CERTAIN OTHER COMPONENTS ARE NOT COVERED. THIS LIMITED WARRANTY DOES

NOT COVER ANY OF THE FOLLOWING: Expendable Parts. This limited warranty

excludes general maintenance parts and items ("Expendable Parts"), including,

without limitation, zippers, mesh, aluminum poles, screens.

OWNER RESPONSIBILITIES. To maintain your rights under this Limited Warranty, you

must exercise reasonable care and use of the product, including following the

preventative maintenance schedule and storage guidelines. In addition, you must

discontinue use of the product immediately upon any failure or damage and have

the product inspected by an authorized Arctic Campers outlet before further use.

Damages resulting from normal aging, wear and tear, or neglect are not covered.

The limited Warranty does not cover damage other than that resulting from defects

in material or workmanship. The following are NOT considered defects in material or

workmanship and are therefore NOT covered: (a) canvas damaged by storm or acts

of nature; (b) failure to properly air out canvas after becoming wet; and (c) natural

discoloration of materials due to ultraviolet light.

This Limited Warranty does not cover damages, malfunctions, or failures resulting

from abuse or neglect of the product, including any of the following: (a) failure to

provide or perform required maintenance services as prescribed in the Maintenance

Schedule; (b) abuse, neglect, misuse, modifications, alterations, normal wear,

improper servicing, use of unauthorized attachments; (c) failures due to improper

setup or repair by anyone other than an authorized Arctic Campers outlet during the

warranty period; and (d) continued use of the product after initial operational

problems or failure occur.Australian Consumer Law Prevails

Arctic Campers consumers have rights under the Competition and Consumer Act

2010 (Cth), which includes the Australian Consumer Law 2010 (Cth) and

accompanying regulations. Arctic Campers notes that these warranty terms act as an

express warranty and do not impact any consumer rights under the relevant

legislation. If an inconsistency emerges between these express warranties and any

right under law, then the relevant law will prevail.

Arctic Campers also notes that the benefits conferred by these Warranty Terms are

in addition to other rights and remedies of the consumer under law in relation to the

goods or services to which the warranty relates.

Our goods and services come with guarantees that cannot be excluded under the

Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and to a refund for the unused portion, or to

compensation for its reduced value. You are also entitled to choose a refund or

replacement for major failures with goods. If a failure with the goods or a service

does not amount to a major failure, you are entitled to have the failure rectified in a

reasonable time. If this is not done you are entitled to a refund for the goods and to

cancel the contract for the service and obtain a refund of any unused portion. You

are also entitled to be compensated for any other reasonably foreseeable loss or

damage from a failure in the goods or service.

Exclusions

Items not covered under warranty include:

rust; wheels and tires; paint; travel covers and straps; and general consumables

(bearings, light bulbs, etc.).

Factory Seconds, Ex-Demonstration, and Damaged Goods

Occasionally, Arctic Campers may offer items for sale deemed to be “factory

seconds”, “ex-demonstration”, or “damaged”. Such items are sold on an “as is”

basis.

No warranties, refunds, credits, exchanges, or similar apply to “factory seconds”,

“ex-demonstration”, or “damaged” items. Upon sale of these items, Arctic Campers

will attempt to provide all relevant information regarding the item, including faults